FREQUENTLY ASKED QUESTIONS
These are the common questions we get asked every day.
ACCOUNT PRICING & PAYMENT
USING YOUR ACCOUNT
DomainsWeb is part of an international network of search engines and specialized sites which has been providing web services to over 3 million customers since 1998. We provide a range of free and paid email services for individuals and businesses.
Click here to see the range of features that come standard with each of our email accounts.
Our Network Data Center is located in Chicago, USA in an N+2 Military-Class Tier-3 high speed facility. This ultra-modular carrier neutral facility has no single points of failure. It is entirely N+2 redundant, with each of 3 computer rooms having its own Dual Backup Generators, Dual-Feed Internet and Redundant Network. Security protection includes Physical Guards, Access Control, Retina Scanner, Security Cameras and Key Cards.
These high-tech features ensure fast servers, bulletproof reliability and maximum security for our customers and network.
A professional team monitors the network 24/7/365 to ensure smooth and efficient operation of our systems.
Yes. We have received hundreds of "thank you" emails from people who have used our service. You can find a small sample here.
Our email services are very cheap because our
systems are fully automated and very efficient leading to significant cost savings which we pass onto our customers.
No, the annual fee covers all of your email
are NO setup fees and NO additional or hidden charges. You will not be billed any additional fees unless you choose to add
extra features. Click here to see our full price list.
To help maintain our low pricing, all
documentation from our system is electronic. An email invoice and account
instructions will be sent to
you by email immediately after placing your order.
DomainsWeb bills in US dollars using Paypal.
Alternatively if you want to pay with a credit card, we use a Billing Provider located in Australia so these payments will be billed the equivalent price in Australian dollars. Your credit card company will convert our fees into your currency automatically.
Click here to see our full price list.
You will need to contact your Domain Registrar and change your nameservers to:
Yes. If you have already registered another domain name, you can change the domain name on your account by sending us a request here. Please include your Username and Invoice Number or Password for security verification. This is a free service.
Please note it usually takes the Internet up to 72 hours to recognize domain changes. We're sorry there is nothing we can do to hurry the process because it is not within our control.
After you log in to your account, click on the "Check your Inbox" link on the Main Page or the "Inbox" link in the Control Panel near the top of every other page.
SET SENDING DETAILS
If you set your Nickname as John Smith, emails will be sent as: * From: "John Smith" firstname.lastname@example.org If you set your Nickname as John, emails will be sent as: * From: "John" email@example.com
Filters can be set up to move or delete email messages based on a wide range of criteria that you choose. This can also be very useful to manage or block unwanted spam.
SENT ITEMS & TRASH
CHECK OTHER EMAIL ACCOUNTS
Yes, you can purchase the following upgrades at any time:
Please click here if you want to order any any of the above Upgrades for your account.
You can check your email with any browser by logging into your account from our Home Page.
You can also log into your email account here without visiting our Home Page.
Our Email Forwarding upgrade redirects all mail sent to your domain (firstname.lastname@example.org) to any other email box you choose, such as your ISP mailbox.
If you have ordered this upgrade, there's nothing more you need to do - this will have been set up for you automatically and all email to your domain will be forwarded to the Destination Email Address you have chosen.
You can change the Destination Email Address at any time by sending us a request by email, including your Domain Name and Invoice Number or Password for security verification.
You can use almost any email software such as Outlook to log into your Mailbox and download your messages. Here are the main settings:
Unfortunately many ISP's don't allow their customers to send through outside mailservers such as ours. In this case, you should send through their SMTP (sending) Mailserver. Your ISP will be able to confirm the correct information for this setting. Emails will be received through our POP (receiving) Mailserver.
Yes. Our standard service gives you a "catch all" POP mailbox which delivers all domain emails (email@example.com) to your POP mailbox.
However you can also order any number of POP mailboxes you choose. We can provide an unlimited number of email addresses for each Mailbox and can stream multiple email addresses to 1 Mailbox. In other words, you can have 2 or more Mailboxes, each with 1, 5, 10 or more addresses being delivered to it, as you choose. You can add more email addresses to each Mailbox at any time, free of charge. Please contact us if you would like us to tailor a solution to meet your individual needs.
Our Automatic Renewal Service automatically renews your DomainsWeb account (including any upgrades) and charges the credit card on file for one additional year of service from the current expiry date. Auto-Renewal ensures that your email service enjoys continued uninterrupted operation without risk of cancellation. We will continue to bill your account on a yearly basis unless you cancel it beforehand.
One month prior to the Account Expiry Date, DomainsWeb will charge the credit card we hold on file for your account. If the credit card is charged successfully, you will receive an email Invoice confirming payment. If the credit card is declined, you will receive an email Renewal Notice requesting payment. We will try to process your card 3 times before your account is cancelled. If your account expires and payment is not received during our "grace" period, it will be deleted. You should click here if you need to update the card held on file for your account.
Please note that we can't renew your domain name. You will need to contact your Domain Registrar to renew your domain.
If your account is nearing its renewal date and you want our Automatic Renewal System to use a different credit card, you can click here to update the card we hold on file for your account.
If you no longer need your DomainsWeb
account you should cancel it immediately. You can cancel your
account at any time by submitting the form here.
Cancellation of Service requires 1 month prior written notice under the terms of our Service Agreement. Email and Upgrade Fees are non-refundable.
Please note we are unable to cancel Paypal Subscriptions so customers who have paid by this method will also need to cancel at Paypal.
Please note that your cancellation request must be received at least 1 month prior to your Account Expiry Date if you don't want to renew your account for another year. Once our Automatic Renewal Service renews your account, renewal fees are NOT REFUNDABLE because we will have already paid our upstream provider for your next year's service.
You can check the current status of your emails and our service here.
There can be many reasons why an email service isn't working, however some of the most common include:
Please contact our Customer Service Team if you need help.
Our Customer Service Team will be happy to provide you with further information or assistance. You can contact them here.
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