FREQUENTLY ASKED QUESTIONS
These are the common questions we get asked every day.
ACCOUNT PRICING & PAYMENT
USING YOUR ACCOUNT
DomainsWeb is part of an international network of search engines and specialized sites which has been providing web services to over 3 million customers since 1998. We provide a wide range of low-cost web hosting services for individuals and businesses.
Click here to see the range of features that come standard with each of our hosting accounts.
Our Network Data Center is located in Chicago, USA in an N+2 Military-Class Tier-3 high speed facility. This ultra-modular carrier neutral facility has no single points of failure. It is entirely N+2 redundant, with each of 3 computer rooms having its own Dual Backup Generators, Dual-Feed Internet and Redundant Network. Security protection includes Physical Guards, Access Control, Retina Scanner, Security Cameras and Key Cards.
These high-tech features ensure fast servers, bulletproof reliability and maximum security for our customers and network.
A professional team monitors the network 24/7/365 to ensure smooth and efficient operation of our systems.
Yes. We have received hundreds of "thank you" emails from people who have used our service. You can find a small sample here.
DomainsWeb Sites are designed to fill the gap between free web hosts, which often display advertising on their members' pages, and expensive commercial web hosts which commonly charge much more.
Our sites are very cheap because our systems are fully automated and very efficient leading to significant cost savings which we pass onto our customers.
No, the annual fee covers all of your hosting expenses. There are NO setup fees and NO additional or hidden charges. You will not be billed any additional fees unless you choose to add extra features such as extra disk space. Click here to see our full price list.
No, there are no banners, pop-up advertisements or any other promotions on any sites hosted at DomainsWeb.
Yes, we also accept payment by Paypal and bank wire transfer. Please contact our Customer Service Team for instructions if you want to pay by bank transfer.
To help maintain our low pricing, all documentation from our system is electronic. An email invoice and account instructions will be sent to you by email immediately after placing your order.
Because the email invoices are auto-generated they cannot be re-sent. However, you can contact our Customer Service Team if you need further information about your account.
DomainsWeb bills in US dollars using Paypal.
Alternatively if you want to pay with a credit card, we use a Billing Provider located in Australia so these payments will be billed the equivalent price in Australian dollars. Your Credit Card Provider will convert our fees into your currency automatically.
Click here to see our full price list.
Yes. You can register a new .com domain name for FREE when you sign up for your hosting account. These domains usually cost up to $35 at some Registrars. Your domain name must be registered as part of a new DomainsWeb hosting order to obtain this special offer.
Yes. You can transfer an existing .com domain name for FREE when you sign up for your hosting account. Your domain name must be transferred as part of a new DomainsWeb hosting order to obtain this special offer.
Domain names can
be up to 67 characters long, including the extension and are not case sensitive. When entering the Domain Name you
want, do not include ";www"; or ";http."; You
should, however, put .com, .net or .org at the end of the Domain Name.
Yes. There is no difference.
It means that someone on the Internet has already secured that name for his or her own site, and that name is probably gone. You may try a slight variation on that name, think up a new one, register the same name with a different domain extension or visit us again to check for another name.
Your domain name will be registered immediately after you place your order, however please note that it can take up to 72 hours for the internet to recognize new domains.
Please contact us urgently. We can only change or correct the domain name within the first 72 hours after ordering.
After 72 hours, the name is finalized and can't be changed. You would need to place another order to obtain the correct domain name.
If you are using an existing domain, you will need to contact your Domain Registrar and change your nameservers to:
Yes. You can change the domain name hosted on your account once for free. After that, further changes will incur a processing fee. You must have already registered the new domain name before the change can be processed.
Please submit the change here and include your Username and Invoice Number or Password for security verification. Processing takes up to 1 working day and the Internet will take up to 48 hours to recognize the new domain.
Click here to log into your account. You will also find a login link on all of our pages.
DomainsWeb Sites are designed to be managed through your browser using your online Site Manager. You can visit our Tutorial for detailed instructions.
Web pages are written in a simple code called HTML. There are many free and paid web design software programs available on the market that allow you to design and publish your pages quickly and easily.
You can also use our free online editors to build your pages. One of these is very simple and can even be used without any knowledge of HTML.
Unfortunately, our Customer Service Team can't help you with HTML or web site design questions. However, you can find some basic web building information in our Tutorial.
The following HTML and Page Building reference sites may also assist you:
To help keep our costs so low, our Service Agreement requires Members to keep their own site backups however, if your site is ";mission critical";, you can also add Weekly Backups to your account here.
Yes, we offer Free SSL certificates to help you secure your site. Please contact us if you want to set this up.
Yes, all of our servers have full PHP and MySQL support. Please contact us if you need more information.
Yes, Wordpress is a free upgrade in our system for accounts with at least 70MB of disk space.
All of our servers are fully Wordpress compliant with PHP and MySQL support. You can add the free Wordpress upgrade during the order process or add it to an existing account later. All you need is an account with at least 70MB of disk space. Please contact us if you need more information.
If you have our free Wordpress upgrade, you can log into Wordpress through our Site Manager. Simply login here then click the Wordpress button.
No, our sites are designed to help our customers get online with a "basic" web site quickly, easily and cheaply. They are designed to fill the gap between free web hosts which often display advertising on their members' pages, and expensive commercial web hosts which commonly charge much more. You will need one of these commercial hosts if you want these services.
No, we are one of the many web hosts who don't use CPanel - we have our own systems. You can log in from our Home Page or we can make settings changes for you at any time.
Yes, you can purchase the following upgrades at any time:
Please click here if you want to order any any of the above Upgrades for your account.
You can check your email with any browser by logging into your hosting account from our Home Page.
You can also log into your email account here without logging into your hosting account.
Our Email Forwarding upgrade redirects all mail sent to your domain (anything.com) to any other email box you choose, such as your ISP mailbox.
If you have ordered this upgrade, there's nothing more you need to do - this will have been set up for you automatically and all email to your domain will be forwarded to the Destination Email Address you have chosen.
You can change the Destination Email Address at any time by sending us a request by email, including your Domain Name and Invoice Number or Password for security verification.
Our POP Mailbox upgrade gives you one catch all email POP mailbox for your domain. All mail sent to your domain (anything.com) will be sent to this Mailbox.
If you have ordered this upgrade, you can log into your Mailbox with any email software such as Outlook, Outlook Express or Eudora. Your SMTP/POP3 mail server is mail.yourdomain.com and your username and password are the same as your hosting account.
Click here for detailed instructions.
We don't support multiple mailboxes because we are a low-cost service. All mail sent to your domain (anything.com) will be sent to your catch all email POP mailbox.
Our Automatic Renewal Service automatically renews your DomainsWeb account (including any upgrades) and charges the credit card on file for one additional year of service from the current expiry date. Auto-Renewal ensures that your web site enjoys continued uninterrupted operation without risk of cancellation. We will continue to bill your account on a yearly basis unless you cancel it beforehand.
One month prior to the Account Expiry Date, DomainsWeb will charge the credit card we hold on file for your account. If the credit card is charged successfully, you will receive an email Invoice confirming payment. If the credit card is declined, you will receive an email Renewal Notice requesting payment. We will try to process your card 3 times before your account is cancelled. If your account expires and payment is not received during our "grace" period, it will be deleted. You should click here if you need to update the card held on file for your account.
If your account is nearing its renewal date and you want our Automatic Renewal System to use a different credit card, you can click here to update the card we hold on file for your account.
If you no longer need your DomainsWeb
account you should cancel it immediately. You can cancel your
account at any time by submitting the form here.
Cancellation of Service requires 1 month prior written notice under the terms of our Service Agreement. Hosting and Upgrade Fees are non-refundable.
Please note we are unable to cancel Paypal Subscriptions so customers who have paid by this method will also need to cancel at Paypal.
Please note that your cancellation request must be received at least 1 month prior to your Account Expiry Date if you don't want to renew your account for another year. Once our Automatic Renewal Service renews your account, renewal fees are NOT REFUNDABLE because we will have already paid our upstream provider for your next year's service.
You can check the current status of your site and our service here.
There can be many reasons why a site isn't working, however some of the most common include:
Please contact our Customer Service Team if you need help.
There can be many reasons why your images are not loading, however some of the most common include:
Please contact our Customer Service Team if you need help.
Our Customer Service Team will be happy to provide you with further information or assistance. You can contact them here
However, please note that they can't help you with HTML or web site design questions.
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